Refund Policy

1. Scope of This Refund Policy

This Refund Policy applies to the one-time paid batch screening reports purchased through sanctionlistcheck.com. These include the EUR 19 (up to 100 rows), EUR 49 (up to 500 rows), and EUR 99 (up to 2,000 rows) service tiers.

The free single-name check offered on our website has no associated charge and therefore nothing to refund. This policy does not apply to the free service.

Sanction List Check is operated by Miguel Casares Robles, an individual sole trader based in Granada, Spain.

2. Our Refund Policy

You are eligible for a full refund within 14 days of your purchase if the paid batch screening report was not generated, or was not generated correctly. This means the service failed to deliver the paid batch screening report as described.

Examples of a report not being generated correctly include:

• The service failed to process your uploaded file and deliver any report.
• The generated report was incomplete or missing required output sections due to a service error.
• The report never became available for download after successful payment.
• A duplicate or erroneous charge occurred for the same service.

3. What is Not Covered by This Policy

Refunds will not be issued for reasons unrelated to the successful generation and delivery of the report. Specifically, this policy does not cover:

• Dissatisfaction with the match results themselves: Sanction List Check is a due-diligence screening AID, not a legal compliance certification or legal advice. It never states that a name or counterparty is "safe," "clear," or "approved." It only reports matches, possible matches, and no-match results against the screened lists for your own review. Every match or possible match is for human review by the customer. You are solely responsible for your own compliance decisions and for any action or inaction based on the report. Results are provided "as is," without warranty of completeness or accuracy. Known limitations, such as fuzzy matching potentially missing true matches due to divergent transliterations, are disclosed in our Terms of Service.
• Customer error in uploading the wrong file: If you upload an incorrect file or a file that does not meet the specified format requirements, and the service correctly processes it to generate a report based on the provided data, this does not qualify for a refund.
• Data deletion after the retention window: Uploaded files and generated reports (PDF/CSV) are stored temporarily and automatically deleted no later than 24 hours after upload. If you fail to download your report within this 24-hour window, and the report was successfully generated and available, this does not qualify for a refund.

4. How to Request a Refund

To request a refund, please contact us at [email protected]. Please include your order or transaction reference number and a clear explanation of the issue.

Alternatively, you may contact Paddle.com directly. Paddle is our Merchant of Record (MoR) for all paid purchases. This means Paddle, not Miguel Casares Robles, is the seller of record on your invoice/receipt, collects and remits VAT/sales tax, and handles payment card processing and chargebacks under their own terms (paddle.com/legal). As such, Paddle processes the actual payment and refund.

5. How Refunds Are Processed

Once your refund request is approved, Paddle will process the refund back to your original payment method. The timing for the refund to appear in your account will depend on Paddle's standard processing times and your financial institution.

6. Contact Information

For any questions regarding this Refund Policy or our services, please contact us at [email protected].

This Refund Policy is governed by the laws of Spain.